TERMS AND CONDITIONS

Effective Date: August 20, 2026
Last Updated: August 20, 2026

These Terms and Conditions apply to websites, applications, forms, communications, and online services operated by Snowsurance Inc. (“Snowsurance,” “we,” “us,” or “our”), including snowsurance.com and app.snowsurance.com.

Snowsurance Inc. is a Massachusetts corporation located at:

Snowsurance Inc.
61 Townly Rd
Watertown, MA 02472
Email: hello@snowsurance.com
Phone: (617) 286-4010

WEBSITE AND APP TERMS AND CONDITIONS

1. Acceptance of these terms

By accessing or using our website, app, forms, or other online services, you agree to these Terms and acknowledge the Privacy Policy below. Submitting a pricing request or accepting these Terms does not constitute consent to receive marketing text messages. Marketing-text consent is requested separately and is optional. If you do not agree to these Terms, do not use our website, app, forms, or online services.

2. Eligibility

People of any age may view publicly available website content. You must be at least 18 years old and have legal authority concerning the applicable property to request services, create a customer account, provide payment information, or enter into a service agreement. Only a person who is at least 18 years old and legally authorized to act for the property owner may sign a Snowsurance service agreement.

3. Information about our services

Snowsurance provides residential snow and ice management services. Snowsurance is not an insurance company, and its services and plans are not insurance policies. Website descriptions, advertising, estimates, pricing requests, messages, and preliminary eligibility decisions are informational and do not guarantee service, reserve route capacity, or create a service contract. A binding service arrangement exists only after:

  1. Snowsurance accepts the property;

  2. The applicable plan, pricing, service address, add-ons, inclusions, and exclusions are documented;

  3. An authorized payment method is provided when required; and

  4. Snowsurance and the customer electronically sign the applicable Residential Snow Removal Services Agreement.

The signed service agreement, property-specific order, and applicable Services and Pricing Guide govern purchased services. If these Website Terms conflict with a signed service agreement regarding purchased services, the signed service agreement controls.

4. Pricing requests

When you request pricing, you authorize Snowsurance to use the information you submit to:

  • Evaluate property eligibility;

  • Review service access, surfaces, and operational requirements;

  • Prepare and deliver personalized plan options;

  • Respond to your questions;

  • Prevent fraud or misuse; and

  • Take requested steps before potentially entering into a service agreement.

A pricing request is not an order, contract, reservation, or guarantee of availability.

5. Customer accounts

You are responsible for providing accurate and current information and protecting your login credentials, authentication codes, and account access. You may not allow another person to use your account or signing invitation without authorization. Notify us promptly at hello@snowsurance.com if you suspect unauthorized access. We may suspend or restrict an account when reasonably necessary to address security, fraud, nonpayment, abuse, legal compliance, or operational concerns.

6. Payments and electronic signatures

Payment processing may be provided by Stripe or another authorized payment processor. Snowsurance generally does not receive or store complete payment-card credentials. We may receive payment tokens, transaction information, payment status, and limited billing information. Payment authorizations, recurring charges, refunds, installment schedules, and cancellations associated with a snow-removal plan are governed by the customer’s signed service agreement and property-specific order. Electronic signatures have the same intended effect as handwritten signatures. The signing process may record information such as the signer’s identity, email address, authentication information, timestamp, device or session data, completion certificate, and audit trail.

7. Electronic records and communications

You consent to conduct transactions electronically and to receive agreements, orders, pricing guides, notices, invoices, receipts, confirmations, and other records through email, the customer app, or another lawful electronic method. You are responsible for maintaining:

  • An active email address;

  • Any phone number used for authentication;

  • Internet access;

  • A current browser;

  • Software capable of opening PDF documents; and

  • The ability to save or print electronic records.

You may request paper copies or withdraw consent to future electronic administration by contacting hello@snowsurance.com. Withdrawal does not affect completed transactions, existing payment obligations, or records already delivered and may prevent activation, renewal, or continued electronic account administration.

8. Acceptable use

You may not:

  • Use the website or app for an unlawful, fraudulent, abusive, or deceptive purpose;

  • Submit false information or impersonate another person;

  • Attempt to gain unauthorized access to accounts, systems, or data;

  • Introduce malicious code or interfere with website or app operation;

  • Scrape, copy, harvest, or collect information through unauthorized automated means;

  • Circumvent security, authentication, rate limits, or access restrictions;

  • Use our content, branding, or services to mislead others; or

  • Violate another person’s privacy, intellectual-property, or legal rights.

We may restrict or terminate access for conduct that violates these Terms or threatens our customers, personnel, contractors, systems, or services.

9. Intellectual property

The website, app, logos, graphics, text, photographs, videos, software, designs, and other Snowsurance content are owned by or licensed to Snowsurance and are protected by applicable intellectual-property laws. You may use publicly available content for personal, noncommercial evaluation of our services. No other rights are granted without our written permission.

10. Third-party services and links

Our services may interact with third-party platforms, websites, payment processors, electronic-signature providers, mapping tools, communication systems, and advertising platforms. We do not control third-party services and are not responsible for their availability, security, content, or independent privacy practices. Your use of a third-party service may be governed by that provider’s own terms and privacy policy.

11. Website and app availability

We may modify, suspend, or discontinue website or app functionality at any time. We do not guarantee uninterrupted access, error-free operation, particular portal features, or the continued availability of estimates, ETAs, alerts, documents, or account history, except as expressly required by a signed agreement or applicable law.

12. Disclaimer of warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE, APP, FORMS, CONTENT, ESTIMATES, AND ONLINE FEATURES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT EXPRESS OR IMPLIED WARRANTIES. Nothing in these Terms excludes a warranty, duty, right, or remedy that cannot lawfully be excluded.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SNOWSURANCE WILL NOT BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM USE OF OR INABILITY TO USE THE WEBSITE, APP, FORMS, OR ONLINE FEATURES. FOR A CLAIM ARISING SOLELY FROM THE WEBSITE, APP, OR ONLINE FEATURES AND NOT FROM PURCHASED SERVICES, SNOWSURANCE’S TOTAL LIABILITY WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID TO SNOWSURANCE DURING THE SIX MONTHS BEFORE THE CLAIM. These limitations do not apply to gross negligence, reckless or intentional misconduct, fraud, personal injury where limitation is prohibited, or another nonwaivable right or remedy. Claims arising from purchased services remain governed by the signed service agreement.

14. Dispute resolution and arbitration

Please read this section carefully. It affects legal rights. Before starting arbitration or litigation, the complaining party must send written notice describing the dispute and requested relief. The parties will attempt good-faith informal resolution for at least 30 days. Notices to Snowsurance must be sent to hello@snowsurance.com. Except for eligible small-claims matters, government proceedings, and temporary injunctive relief protecting confidential information, property, or intellectual property, disputes arising from these Terms, the website, app, marketing, or communications will be resolved through binding individual arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules. The Federal Arbitration Act governs arbitration. The arbitrator may award any individual remedy available in court and must apply these Terms and applicable law. Snowsurance will pay amounts the applicable rules require a business to pay.

Class-action waiver: To the fullest extent permitted by law, each party may proceed only individually and not as a plaintiff, class member, private attorney general, or representative in a class, collective, consolidated, or representative action.

Arbitration opt-out: You may opt out of this arbitration provision and class-action waiver by emailing hello@snowsurance.com within 30 days after first accepting these Terms. Include your full name, email address, service address if applicable, and a clear statement that you are opting out of arbitration. Opting out will not affect service or pricing. If arbitration does not apply, Massachusetts law governs, and an action must be brought in a court with jurisdiction in Massachusetts, subject to any nonwaivable consumer right.

15. Changes to these Terms

We may update these Terms periodically. The “Last Updated” date will identify the current version. Material changes will apply prospectively. When required by law, we will provide notice or request renewed acceptance. Continued use alone will not constitute consent when affirmative consent is legally required.

16. Contact

Questions about these Terms may be directed to:

Snowsurance Inc.
61 Townly Rd
Watertown, MA 02472
Email: hello@snowsurance.com
Phone: (617) 286-4010

TEXT AND EMAIL MESSAGING TERMS

1. Messaging programs

Snowsurance may operate messaging programs for:

  • Requested pricing and sales follow-up;

  • Account authentication;

  • Service and storm notifications;

  • Route or scheduling information;

  • Safety and property-access information;

  • Billing, payment, renewal, and account notices;

  • Customer support; and

  • Marketing and promotional communications.

Operational and transactional communications are distinct from marketing communications. Signing a service agreement does not authorize automated advertising or telemarketing texts.

2. Marketing-text consent

When you separately check the marketing-text consent box, you provide your electronic signature and expressly consent to receive recurring marketing and promotional text messages from Snowsurance at the mobile number you provided. Messages may be sent using an automatic telephone dialing system or other automated technology. Consent is not a condition of purchasing any property, goods, or services. Marketing message frequency is expected to be approximately 12 messages per year but may vary. Operational and transactional message frequency varies according to account activity, weather, service events, and customer requests. Message and data rates may apply.

3. Your authority over the number

By enrolling, you represent that:

  • You are at least 18 years old;

  • You are the subscriber or customary user of the mobile number provided;

  • You are authorized to consent to messages at that number; and

  • The information you provide is accurate.

Notify us if the number is reassigned, disconnected, or no longer used by you.

4. Opting out of text messages

You may revoke consent to automated text messages at any time by replying STOP. We will also honor other reasonable communications that clearly state your desire to stop messages, including recognized opt-out words such as CANCEL, END, QUIT, REVOKE, OPT OUT, or UNSUBSCRIBE. After an opt-out request, we may send one nonmarketing confirmation message. Because marketing and operational texts may currently originate from the same number, an opt-out may stop all future automated text messages from Snowsurance to that number. We may continue communicating through email, telephone calls placed in accordance with applicable law, the customer app, or other lawful channels. You may later provide new consent to resume text messages.

5. Help

Reply HELP for help, email hello@snowsurance.com, or call (617) 286-4010 to speak with a person.

6. Delivery and carrier terms

Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to carrier availability, network conditions, device compatibility, and other factors outside Snowsurance’s control. Text messaging may not be available through every carrier or device.

7. Email marketing

If you separately consent to marketing emails, Snowsurance may send marketing and promotional emails to the address you provided. You may unsubscribe through the link included in a marketing email or by contacting hello@snowsurance.com. Opting out of marketing emails does not prevent transactional, contractual, billing, safety, service, or account communications.

8. Messaging privacy

We do not sell mobile phone numbers, SMS opt-in information, or messaging consent records. We do not share mobile phone numbers, SMS opt-in information, or messaging consent records with unaffiliated third parties for their own marketing or promotional purposes. We may disclose this information to service providers, including Twilio, SendGrid, Google, and other vendors, solely as reasonably necessary to deliver communications, provide support, maintain records, secure systems, and comply with law.